 I would like to take this opportunity to express how pleased I am to be your MCCS Director, and to give you information about my personal leadership philosophy. I hope this letter will help you learn more about me, just as I hope to get to know more about you over the course of time. Over the past few years MCCS has evolved into the largest Directorate on the base — over nine hundred employees, including NAF, Civil Service, Military, Contract workers and volunteers — all providing quality of life services for Marines and their families aboard the base. As one might expect, it is indeed a challenge to meet each and every one of you personally, although it is my desire and goal to do so. Please, if you see me out and about, do not hesitate to come up to me and introduce yourself. It will be my honor to meet you. |
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First, I'd like to speak of my expectations of management — expectations I have of myself and of all managers and supervisors who hold positions of leadership within MCCS. As managers and supervisors, it is our duty to create an environment of trust and respect where employees know what is expected of them and are provided with the tools they need to perform productively. Handle this duty diligently and our employees will enjoy coming to work, where they will carry out their tasks efficiently and effectively with pride in service to our customers.
As for my expectations of employees — that includes ALL of us, from managers to those on the front line “where the rubber meets the road” — EACH and EVERY ONE of us have a responsibility to perform our jobs to the very best of our abilities. We must also be prepared to accept and bear the consequences when we don't.
I strongly believe in the importance of communication and will use various forums to stay in contact and connected with you. I welcome your ideas on how I can best accomplish this. “Team Talk,” our MCCS Employee Newsletter, quarterly awards luncheons, “all hands” meetings, and letters like this are examples of a few of the options I will utilize. I welcome your opinions, thoughts and ideas on how we can continue to improve our communication with each other and with our customers. An MCCS contact sheet has been developed providing phone numbers, e-mail, mailing addresses and other avenues to access your MCCS chain of command.
I have an open door policy. If anyone — manager, supervisor or employee — wishes to see me, all I ask is that you let your supervisory chain of command know your intentions before you make an appointment. If you are uncomfortable about telling them why you wish to see me, that's okay; however, you owe them the courtesy of letting them know you are making an appointment.
I expect MCCS managers and supervisors to adopt and maintain an open door policy, and to listen to employee concerns fairly, objectively, and with respect. If a request cannot be accommodated, then a clear reason why should be shared. My goal and expectation is that all employee concerns are resolved at the lowest possible supervisory level. When they cannot, the employee will be given a forum in which to express their concerns, suggestions and recommendations in a non-threatening, non-intimidating environment, free from reprisal. This includes their right to use other venues available to them. I do not tolerate action by any management official in an attempt to deter a bargaining unit member from membership or performing representational duties in the union. Further, I am committed to a workplace free from discrimination of any kind. I feel very strongly about the importance of treating each other with dignity and respect. I will tolerate nothing less. |
